Patron Advisory: Please read our

Vaccination & Mask Policy

COVID-19 Safety Protocols

The Dallas Symphony Orchestra is committed to creating a comfortable, enjoyable and safe environment for its musicians, patrons and staff.  We have been fortunate to continue to share live music both virtually and in-person throughout the pandemic with great support from our audience, and with the guidance of many close advisors and medical professionals.

The recent changes to our safety protocol are an important piece of our continued creative approach to keeping art alive during the pandemic, with a goal of safely bringing as many people back to the Morton H. Meyerson Symphony Center as possible.

UPDATE TO DALLAS SYMPHONY ORCHESTRA COVID-19 SAFETY PROTOCOLS

Due to the significant increase of COVID-19 cases in Dallas, the Dallas Symphony Orchestra is taking action to improve the safety of our audiences, musicians and staff. These additional efforts will make it possible for the DSO to continue to perform for our patrons and the community.

Beginning with the January 13, 2022 concert, DSO audience members age 12 and up must either show proof of vaccination, have proof of a negative PCR test within 48 hours or take a rapid antigen test at the Morton H. Meyerson Symphony Center prior to the performance. See details below.

Again this season, the DSO offers select performances on its Next Stage Digital Concert Series for on-demand viewing in the comfort of your home. Subscribers have free access to all available performances, and guests are able to purchase a digital ticket for $10/concert or $125/year. Information on digital concerts is available at watch.dallassymphony.org.  

Effective January 13th, 2022, you can expect the following at our concerts (including great music, of course):

Proof of Vaccination

DSO audience members age 12 and up must either show proof of vaccination, have proof of a negative PCR test within 48 hours or take a rapid antigen test at the Morton H. Meyerson Symphony Center prior to the performance

Early arrival is recommended.  Patrons should have proof of vaccination and photo ID ready to present as they enter, as these items will be checked before concert tickets are scanned.  Proof of vaccination can be demonstrated by showing a valid photo ID (Adults only) along with either a vaccination card, a photo of the vaccination card, or the My Bindle mobile app.  

For vaccinated patrons: Prior to attending a concert, we encourage you to download the free My Bindle app at the App Store or Google Play Store to help expedite the entry process.  The app will display a green check mark, which shows validated vaccination information, and the patron will present the app screen prior to scanning their tickets. You can find detailed instructions on where to download the app and how to register your status:

NOTE: When registering your phone number in the app, you will need to enter a 1 preceding your area code.

Verification will occur upon arrival at any Meyerson entrance. If you choose not to use My Bindle, other accepted forms of proof of vaccination include:

1) display proof on a smartphone with accompanying photo ID (or)

2) present a physical copy with an accompanying photo ID.

If you choose not to show proof of vaccine, a negative rapid antigen test taken on site will be required prior to seating.   

For patrons who need to test: Rapid tests will be provided at no cost to patrons, and DSO staff will direct audience members to the testing area. Patrons should arrive 60 minutes prior to concert start time to make allowances for the testing. If a patron tests positive, they will be refunded the cost of their ticket and asked to return home.

NOTE: There are no exceptions so please come prepared. Without proof of vaccine, a PCR test within 48 hours of your concert time or a negative on-site rapid-test, security will deny entry and your tickets refunded post-event. This policy will only be limited as required by law.

Mask Requirements

Face coverings should be worn properly, covering the nose and mouth, and meet CDC standards. Neck gaiters and bandanas are not permitted. Patrons arriving without appropriate face coverings will be provided a disposable face mask.

Additional Protocols

All DSO tickets are digital and contactless ticket scanning is available.  Your tickets will be emailed directly to you ahead of your concert weekend, and available online on your Dallas Symphony account.

We are currently limiting attendees to 60-70% of full capacity based on the type of concert and other factors. Please note that the vast majority of our audience is vaccinated, but we are monitoring case loads in the region regularly and are implementing distancing opportunities as needed. Due to higher capacity levels, you may be seated directly next to or in front/back of other patrons.  If you ever feel uncomfortable, please see an usher to be reseated or refunded.

The building will be deep-cleaned and disinfected throughout the season, and we will maintain a rigorous cleaning schedule on a daily basis. Hand sanitizing stations are placed throughout the venue.  High-touch areas, including countertops, door handles and elevators, are cleaned and sanitized regularly. The Meyerson has also installed HEPA filters for air purification and circulation.

Food and beverage options will be available for select concerts before each concert and during intermission. Food and beverages are not permitted inside the Concert Hall, but may be enjoyed in designated areas throughout the lobby and in Betty Marcus Park (whether permitting).

For your convenience, drinks can be pre-ordered for intermission and picked up in the designated locations.

All individuals are expected to self-screen for COVID-19 symptoms before entering the Meyerson or attending a DSO event. Symptoms may include, fever, chills, cough, shortness of breath or difficulty breathing, sore throat, and fatigue.

Patrons who are not feeling well, are exhibiting any COVID-19 symptoms or have had or been exposed to COVID-19 in the past 10 days should not attend and instead request a refund or exchange online or contact Guest Services for assistance.

After the concert, we encourage guests to stagger their departure from seats to allow extra distance between households and prevent overcrowding at exit doors.

We’re here to help.  Contact us with any questions or concerns—we want to make your concert experience as enjoyable as possible. You can speak directly with Guest Services by calling 214.849.4376 or by emailing us at customerservice@dalsym.com.